As cities across the country and globe continue to generate new solutions to a wide variety of vexing problems, sharing information about what works and what doesn't has become more important than ever. Yet, outside of a few prominent policies, the vast majority of successful municipal experiments never reach a national audience or, for that…

Because a crisis might be imminent, a written crisis-response plan is needed that clearly describes its purpose, offers guidance to individuals faced with safety issues and dangerous situations, and minimizes loss. The school-business official can serve as a central information control officer, freeing other administrators to concentrate on…