A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The…

The reference desk at Indiana State University's (ISU) library offers an excellent view of student work areas on the first floor. From this vantage point, the reference librarians noticed students, especially in the evening and on weekends, huddled together in small groups, with one student at the keyboard of a laptop or desktop computer. The…

This article presents a plan of having a new facility for the library of Valparaiso University. The authors, as dean of library services and assistant university librarian for access services at Valpo, discuss their plan of building a Center for Library and Information Resources that would house more books while also providing computing centers,…