This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This paper presents a low-cost hands-on experiment for a classical undergraduate controls course for non-electrical engineering majors. The setup consists of a small dc electrical motor attached to one of the ends of a light rod. The motor drives a 2-in propeller and allows the rod to swing. Angular position is measured by a potentiometer attached…

We use clustering, an analysis method not presently common to the physics education research community, to group and characterize student responses to written questions about two-dimensional kinematics. Previously, clustering has been used to analyze multiple-choice data; we analyze free-response data that includes both sketches of vectors and…