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The Next Generation of One-Stop Student Service Centers: Part One
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Altieri, Francisco Maldonado – College and University, 2019
"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…
Descriptors: College Students, Student Personnel Services, Efficiency, Planning
The Next Generation of One-Stop Student Service Centers, Part II
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Altieri, Francisco Maldonado – College and University, 2019
This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)
Descriptors: College Students, Student Personnel Services, Information Technology, Efficiency