The consideration of the impact of the dissertation services industry on the academy is a welcome piece by Jeffry L. White. White raises interesting questions and calls on educators and researchers to think deeply about the role they play in encouraging or combating the use of this industry by graduate students. In this piece, I respond to White's…

This Conversation Currents features Chef Kevin Gillespie, owner of Atlanta restaurant Gunshow, contestant on Bravo's "Top Chef Las Vegas" in 2009, and food activist for various organizations. He shares his journey to becoming a chef, ways to integrate healthy foods in schools, and the role of literacy in nutrition.

Higher education is at a crossroads, not only in the U.S. but also globally. This challenge is prompting an immigrant union to once again take up the labor movement's historic role of speaking for the common good and the broad interests of working people. Service Employees International Union (SEIU) Local 615 represents 18,000 property service…

This article argues that education leaders in this country, and indeed leaders of other public services, are facing life-changing decisions. The way ahead is full of possibilities and pitfalls. The article employs the metaphor of a railway journey to explore these. In particular it considers the implications for leaders in terms of how they…

Discusses the importance of feedback in service occupations and looks at Thomas J. Connellan's six principles on the use of feedback, reward, and recognition. (JOW)

Provides an overview of the Job Corps, AmeriCorps, and the Peace Corps including purpose, individual qualifications for entry, program highlights, and advantages and disadvantages of serving in one of them. (JOW)

Discusses theories that socialization or "the system" cause women's problems in management, contending that both contribute. Analyzes women manager's problems in using and misusing power and coping with stress. Discusses public/private sector differences. Suggests that networking and constructive self-analysis can alleviate some problems. (AYC)

Describes the retail sales, hospitality, and tourism occupations and what they involve and how to get into them. Includes salary information. (JOW)

Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

Employers place less emphasis on experience and much more on adaptability. They want people who can learn. However, at the lowest stratum of the service sector, jobs are being dumbed down so that a worker has only to obey commands of smart machines ("Touch french fry icon now"). (Author/JOW)

Discusses four categories of problems associated with setting up public service internship programs. The categories are (1) conceptualization of internship experiences within the broad scope of liberal arts education, (2) structural difficulties arising from institutional commitments to internship development, (3) student socialization, and (4)…

Identifies domains of unethical service communication and proposes a research agenda for examining service ethics. Calls for research to explore service ethics among different occupational groups, investigate effects of unethical practices on service providers and customers, and identify characteristics of organizational climates which foster…

This publication contains An Employment Policy to Fight Recession and Inflation--the policy statement of the National Council on Employment Policy--and three background papers by individual members. The statement addresses these topics: Will the Recession End Inflation?, Which Anti-Recession Measures?, But What About Inflation?, and A Policy of…

Describes what nurse practitioners do, where they work, benefits and drawbacks to the job, and educational requirements. Lists additional sources of information. (JOW)

If market economies are to emerge from the ruins of the Soviet empire, people need training in almost everything. Efforts are being made in the areas of management, service, accounting, and police work. (Author/JOW)