Frederick Winslow Taylor (1856-1915) was an efficiency expert whose concerns were less about avoiding worker fatigue and more about increasing profit margins by any means necessary. Taylor was devoted to finding the One Best Way to carry out a task and then training workers to do that task unvaryingly; attempts by employees to improve their own…

Inclusive practice is well embedded across society and has developed over time. However, although policy and public view have moved forward, the way organisations address the agenda for inclusion often represents a superficial interpretation of this concept. Qualitative data were gathered using new ethnography to explore the experiences of a…

When Louise Schaper opened the new Fayetteville Public Library (FPL) in Arkansas in 2004, she brought the state's second LEED Silver-certified building to completion. The green building fulfilled a community expectation for sustainable innovation established through complex public dialog, and the library went on to become the "2005 LJ/Gale Library…

Now that American Association of School Librarians (AASL) has adopted the "Standards for the 21st-Century Learner," elementary library media specialists are beginning to reflect on how they will change their practice. Just when they felt they had achieved a high degree of addressing the skills called for in their standards, they are now challenged…

Pat Scales, a spokesperson for First Amendment issues, provides school librarians with guidance on: (1) how to handle questions from parents about books that employ offensive language; (2) selecting age-appropriate books for middle school libraries; (3) the difference between banning books and removing reevaluated books; and (4) whether books…

Discusses several topics to be considered in the formation of a library publications policy: types of publications, responsibility for them, intended audience, provision for updating contents, source of support staff, cataloging and copyright decisions, and procedural concerns. Includes a review of literature on the value of library handbooks and…

Describes the responsibilities and recommended qualifications of a youth services department head. The importance of attention to statistics and library policy is emphasized. (MES)

Discusses charging users for public library services, library costs, and the financial structures that influence public library policy. (CHC)

Describes public library policies and restrictions on children's library usage, which may include requirements such as name-writing performance tests or enrollment in first grade to qualify for a library card. Such policies are criticized as discriminatory. (MES)

Arguments for and against library service fees for users are presented, and models for setting such fees are illustrated in terms of profit maximization and maximization of user benefits. (FM)

Report on the 1992 American Library Association (ALA) conference discusses featured speakers, political actions of the ALA Council, guidelines on patron behavior, the resignation of ALA Executive Director Linda Crismond, and conference exhibits. Excerpts from an address by new ALA president Marilyn Miller on empowering people through libraries are…

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Examines laws regarding the retention and destruction of library records. Issues librarians need to address are suggested, including a definition of public records, who determines what records can be destroyed, and penalties for violations; and a sidebar discusses the need for retention of historical records from public libraries. (LRW)

Defines copyright and examines the interests of computer software publishers. Issues related to the rights of libraries in the circulation of software are discussed, including the fair use principle, software vendors' licensing agreements, and cooperation between libraries and vendors. An inset describes procedures for internal auditing of…

This essay addresses the trend in online searching toward increased end user access of online systems. Highlights include recent developments in end user searching (raw materials, marketing, recognition); appropriate end user searches; psychology of end user searching; the role of the librarians; library policies; and change. Four sources are…