Discusses the need for reference desk orientation for newly hired or reassigned librarians and presents an outline of a suggested orientation program. Orientation conducted by a supervisor is discussed, practical and philosophical aspects of reference service are addressed, and written materials that support the training are recommended. (nine…

Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references)…

Academic libraries today are complex institutions with multiple roles and a host of related operations and services developed over the years. Yet their fundamental purpose has remained the same: to provide access to trustworthy, authoritative knowledge. Consequently, academic libraries--along with their private and governmental counterparts--have…

This paper discusses the future effects of information technology on libraries and library services, emphasizing the roles of online retrieval systems and electronic processes involving published literature. The following aspects are examined: line charges and terminal costs, a comprehensive electronic journal system, interlibrary loans,…

This exploration of reasons why historians do not take full advantage of government publications as sources of historical materials focuses on the difficulty of accessing information under current classification and indexing schemes. (CLB)

Summarizes a 1984 survey of four presidential libraries which identified patterns of behavior within groups of researchers. Data were collected on user's academic, professional, or private affiliation; topics of study; advance preparation; and previous archival research. Findings show users of presidential libraries place high value on personal…

Describes how information skills of librarians can be applied to non-library positions. (CLB)

Reviews existing programs for inservice training of professional reference librarians and discusses the changing roles of reference librarians and ways to determine components of a staff training program (e.g., performance functions of reference librarians and use of videotaping to analyze the librarian's ability to communicate effectively). (14…

Traces the development of cooperation between reference librarians and catalogers, highlighting cooperative goals, role of the library catalog in meeting informational requirements of patrons, involvement of catalog librarians in library instruction, and patterns of library organization. Future trends are discussed. Twenty sources are given. (EJS)

This set of summaries of problems and issues pertaining to the selection and implementation of automated integrated library information systems (AILS) deals with such topics as the nature of integrated library systems, the rationale for installing such systems, automated systems operations, available technology, and options for obtaining the…

Discusses the evaluation of library instruction through observations of student and faculty at the reference desk of university libraries. Bad effects (guilt, overconfidence, indignation) and good effects (patience, adventurousness, trust) of library instruction are noted, and characteristics of more successful academic library instruction are…

Predicts that library cooperation, in its developed form, will involve state or regional electronic libraries having the following minimum components: (1) a short record automated system which will record the holdings of each member library, (2) an efficient document delivery system, and (3) a complete bibliographic system. (LLS)

Identifies technological issues of nationwide networking, including computer processing, data storage and communication, software, data entry, and standards. Emphasized in a forecast of networking trends in the 1980s is the need for coordination of a central managing organization with the autonomous local libraries. (SW)

The lead article in this symposium argues that academic librarians have become too enthralled with their perception of themselves as teachers and urges them to shift their emphasis from instruction to services. Six authors respond to this view in short opinion pieces. (11 references) (CLB)

Discusses the complex role of government documents on microform in library reference services using an examination of recent Ghanaian news broadcasts as an illustration. (14 references) (MES)