Differing perspectives of reference collection development librarians and publishers are presented for the following topics: fairness of pricing trends; best/worst ways to communicate about new reference titles; deciding which sources should be published; impact of electronic materials on reference services; deciding on/selecting formats; and…

From a librarian's point of view, children using the Internet need to be cautioned about more than just the dangers of offensive materials and persons. Topics include teaching critical-use skills for evaluating electronic reference sources, problems with commercialism, and differentiating between fact and opinion. (LRW)

Describes issues raised during a major reorganization and consolidation of reference services at Oregon State University. Attitudes of reference librarians and library administrators are reported, steps involved in the reorganization are outlined, and reactions from faculty are discussed with emphasis on the need for cooperation between librarians…

Discusses systemic and individual racism within society and within higher education and considers its effects on the behavior and attitudes of librarians of color and their white colleagues. Highlights include institutional challenges; recruitment; job satisfaction; retention; and racism. (Contains 24 references.) (LRW)

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…

A study of attitudes about reviews of children's books found that librarians and teachers wanted stereotypes pointed out because children should have accurate information about other cultures. However, a book reviewer's experience suggests that editors may reject reviewers' objections and advocate for authors' freedom of speech, even when…

Emphasizing that behavior and attitude are what mark a professional, the status and impressions of library support personnel are examined. Focuses on the experiences of an MLS holder in a nonprofessional academic library position. Discusses treatment by librarians and other support staff and emerging communication among support personnel. (AEF)

Presents a series of memos exchanged between the director and the reference librarian of an academic library, which argue whether a South African government publication should be labeled as propaganda. The two librarians debate whether labeling is a form of censorship or a necessary explanation of the nature of the material. (MAB)

Examines library programs for teaching information technologies and argues that many fulfill the wishes of librarians, not faculty and students. Faculty visions for the use of technology in teaching, research, and publishing are discussed. It is concluded that librarians must look at technology from the faculty viewpoint in order to develop…

International and minority students often pose additional challenges due to cultural, linguistic, or socio-economic differences with the mostly white, middle class, highly educated (and predominantly female) public service librarians with whom they come into contact. Such differences can range from minor speech/articulation problems to major…

Argues that, with the trend toward viewing reference librarians as information brokers and the reification and privatization of information, the traditional goals of libraries and librarianship are being lost, i.e., providing free and open access to books and information to promote informed democracy and the public good. (63 references) (EAM)

Professional librarians employed in Scottish secondary schools are intended to support delivery of the formal curriculum, equip students with information handling skills, and empower pupils to take responsibility for lifelong learning. Many librarians are not realizing this potential, in part because of tensions between the professions of…

Describes how library administrators can create awareness of the disabled as capable staff and patrons and help staff develop positive attitudes toward the disabled. Suggestions include use of existing programs to promote awareness; sensitivity training; use of appropriate terminology for the disabled; and the need for ongoing efforts. (three…

Describes four women whose careers have involved library automation and who are prototypes for librarians whose service philosophy will be realized through new tools and tasks. How the women were located and interviewed, their first experiences with computers, the role of mentors in their development, and their publishing efforts are described.…

This notebook presents ideas for and readings about producing a well-organized and efficient school library program. The notebook is divided into 15 major sections, each of which begins with an overview of the topic, continues with practical discussions of different aspects of the topic, and is followed by background readings consisting of new…