Discusses online bibliographic searching in light of the Toren theory, i.e., that computerization may lead to deprofessionalization of an occupation when it can no longer hold a controlling monopoly over its knowledge base. Also considered is the opposing position that online searching enhances the status of the searcher. (Author/SW)

Discusses the benefits to patrons and librarians of integrating online database searching with traditional reference services, and makes recommendations for maximizing those benefits. (Author/JD)

Discusses the ethical problems of the reference librarian-client relationship in terms of the responsibilities of the librarian and the policies of the library. Codes of ethics are found to be of little use, and other approaches to solving ethical problems--such as identification and discussion of issues--are suggested. (36 references) (MES)

Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are…

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

This paper develops two models of the reference interview: (1) the Need-Oriented Model, which emphasizes identifying the client's information needs and allows for a broad-ranging diagnostic interview; and (2) the Question-Oriented Model, which is constrained by the client's initial question and focuses on refining that specific question,…

Examines the impact of library automation on collection development, and argues that collection development now requires information and expertise possessed by both public and technical services librarians. The need to adjust the library's organizational structure to facilitate this interaction is discussed. (28 notes with references) (CLB)

Discusses issues which will have an impact on database searching for the next five years: (1) quality control; (2) more inhouse databases; (3) changes in database visuals; (4) pricing policies; and (5) market changes. A number of favorable and unfavorable changes unlikely to occur within five years are also noted. (MES)

Benefits of the proposed Common Command Language for online interactive information retrieval, which has been developed by the National Information Standards Organization, are discussed, as are remaining problems in cross-system searching. A summary of the language showing the functions performed by the various commands is included. (MES)

Reviews the literature on online bibliographic databases for secondary sources in history. The effect of online databases on the reference process is discussed, and the principal databases in the field are introduced. Areas for future research are suggested, and 23 references are listed. (Author/MES)

Discusses problems of increasing numbers of databases (standardization, vendor contracts, training, restricted access, duplicate citations), noting implications for change in librarian's role as supplier of decision making data (education, users groups, search aids, information brokers, collection evaluation, reference and source databases,…

Assesses the effect of the communications technology revolution on library and information specialists and the environment for the delivery of library services. Four functions affecting the library and information environment--management, communications, instruction, and publication--are noted. (EJS)

Describes the rise of information brokers, who package, validate, and evaluate data for clients on a cost-effective basis, and who use all forms of technology. It is suggested that librarians should familiarize themselves with these new trends, benefit from them through their use, and seek development of a national information policy. (Author/JD)

Urges librarians involved in library user instruction to meet the challenges preented by the growing role of computers in bibliographic systems. (FM)

Focuses on concordances from the language learner's point of view, and discusses how concordances might be integrated into a word processor as a step toward a fully integrated word processing environment with a range of on-line word-based resources. (Author/VWL)