The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of…

The mechanisms, objectives, and uses of performance assessment in public service occupations in the United Kingdom and other countries are examined and their implications for use in higher education are discussed. It is suggested that politically, the relationship of professional providers and consumers will increase in significance. (MSE)

Describing a rationale and structure for including more goods servicing activities in industrial arts curricula, this article discusses servicing careers and describes a servicing systems model and a product servicing model. (LRA)

Discusses career opportunities in the restaurant, service, and retail business for recent college graduates as alternate routes to career success. Often, negative public perceptions of these occupations create unnecessary obstacles to potentially satisfying and long-lasting career options. (JPS)

America's older, larger cities are unable to provide employment opportunities and social mobility to its growing number of disadvantaged residents because cities' economic base of blue-collar industry has been replaced by the service and information industries. Cities currently face a residence-job opportunity mismatch. (ML)

Explores the nature of surplus population in a managerial society (perceived as a global trend toward ascendency of the technical intelligentsia and intellectuals) in contrast with the underclass under capitalism. Asserts that "the Law of the Progressive Elimination of Undesirable Population" guides the policies of the managerial class.…

Future health, physical education, recreation, and dance educators need to be aware of demographic, sector, and technological changes and their effect on career opportunities. Suggestions for examination of goals, philosophy, and opportunities are offered. (DF)

The Director of Institutional Research and Systems Planning at Broward Community College (Fort Lauderdale, Florida) describes examples of the Comprehensive Employment and Training Act (CETA) projects. Also noted are some negative aspects of the CETA process (e.g., reporting requirements, hiring elegibility regulations, etc.) and tips on seeking…

The author argues that, in a team-based business culture where good service is a minimum and professionalism is a given, information experts need to move beyond the service era and distinguish themselves by creating an "information experience." Describes how corporate information experts can adapt to what John Naisbitt has called the…

Trends in service marketing are explored as they relate to strategic vision, operational and organizational changes, and marketing tactics. Discussion includes the need for a market-driven culture, the use of training and incentives, the role of product management, and the significance of "mood." (Author/AEF)

Public policy programs at universities are continuing to define and defend their institutional niche, influenced by new quantitative approaches of cost-benefit analysis and more analytic decision making. At least 50 institutions offer master's programs in public policy leading to jobs in government and industry. (DB)

A representative of a New York public service union discusses the role of his union in the education of workers. Focus is on the union's provisions for the educational needs of members, and changes in the workplace, particularly the trend away from industrial jobs to service occupations, for which union members must be prepared. (JMD)

This paper analyzes the distribution of power in street-level bureaucracies that deliver public services and critically examines the sources of this power. The mechanisms and political environment which allow street-level bureaucrats to make public policy are discussed in detail. (EB)

Reports on the state of strategic planning for education and training in service industries, manufacturing, retailing, and entertainment organizations. A questionnaire surveyed 200 training managers in organizations of over 5,000 employees headquartered primarily in the Pacific Northwest and revealed that strategic planning is becoming a priority.…

This study argues for the use of public service employment (PSE) as a portion of an anti-recessionary fiscal policy package to include public works and tax cuts. Keynesian economics, deficit spending in this case, serves as the study's underpinnings. Chapter 1 reviews public service employment's current low status as an anti-recessionary measure.…