This essay discusses the relationship between academic library reference work and teaching and examines the reasons for considering technical services librarians to be teachers. The notion that teachers are an originating force, while college librarians are primarily a responding force, is discussed. Ten sources are given. (EJS)

Identifies leading issues in academic reference service based on survey of literature with emphasis on 1970s and 1980s--bibliographic instruction, computer-based reference and biliographic services, personnel-related topics (specialists, generalists, professional development, nonprofessionals in reference service), measurement and evaluation, and…

Examines five factors critical to the successful functioning of search analysts as reference librarians: professional training, background knowledge and working experience in references services, personality characteristics and interpersonal skills, the marketing of online services, and patron evaluations supplemented by postsearch reference…

Discusses rise of videotex and teletext systems (delivery of graphic and textual information through electronic systems) in the United States, noting the role of libraries and librarians in providing these services. Corporate involvement, U.S. markets, library reference services, and major issues confronting growth are noted. Two references are…

Examines some of the issues that public libraries have had to deal with in delineating and pursuing as a specific organizational goal the provision of access to information. The perspective adopted is historical but not strictly chronological. Thirty-six references are listed. (Author/LLS)

Asserts that ever-increasing Internet access is rendering the functions of reference librarians obsolete. Presents the points of view of several two-year-college librarians, who insist that libraries will always require experienced reference librarians to act as organizers and guides to information seekers. Also discusses librarians' changing…

Identifies the questions librarians should ask before adopting local online, and compares the advantages and disadvantages of CD-ROM and site database systems. User reactions to local online are discussed and the impact of such systems on reference services and the reference librarian's job content are examined. (CLB)

Reviews the factors that tend to limit youth services budgets in public libraries, and discusses the need to collect relevant data on the use of libraries by children and adolescents to justify financial support of youth services. Strategies for collecting such data are outlined and appropriate resource allocation is discussed. (CLB)

Discusses the need for the library profession to learn not only how to identify information needs, but also to create new services and delivery patterns around them. The existing literature on information needs and information seeking behavior is briefly reviewed, and a research agenda for the 1990s is summarized. (51 references) (Author/CLB)

Discusses two problems related to the use of online catalogs: (1) staff training has not kept pace with new catalogs, resulting in a lack of search expertise in staff and patrons; and (2) users expect instant access to materials found in the catalog. It is argued that these problems must be addressed to adequately serve library patrons. (CLB)

Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

Discusses the librarian's intermediary role in the dissemination of information. The user's information-seeking process, reference negotiation, and bibliographic instruction are also considered, and an overview of this theme issue is provided. (LRW)

Defines "technostress" as the stress experienced by reference librarians who must constantly deal with the demands of new information technology and the changes they produce in the work place. Discussion includes suggested ways in which both organizations and individuals can work to reduce stress. (27 references) (LAE)

Examines the history of reference services; discusses present trends in reference services; and considers possible future model shifts that will be influenced by the continuing explosion of information technology, the need for high level skills, the need for building partnerships, and the need to clarify reference service philosophies. (Contains…

In university libraries, reference librarians often get ambiguous questions to which they try to give appropriate answers. Because of limitations on resources, time, and mental capability for information processing, the decision-making process involved in answering reference questions becomes bounded by the rationality of these constraints.…