This two-part paper based on experience at the University of Michigan includes a discussion of the potential reference function of a residence hall library in a university setting and a bibliography of over 100 suggested reference tools for residence hall libraries. The residence hall library is presented as a place where students should be able…

This reference service policy manual provides general guidelines to encourage reference service of the highest possible quality and to insure uniform practice. The policy refers only to reference service in the University Libraries and is intended for use in conjunction with other policies and procedures issued by the Reference Services Division.…

This paper presented as part of a symposium on Issues in the Design and Implementation of Computer-Based Student Information Systems focuses on the ethical and legal aspects of these systems. It provides an update of the Buckley Amendment or Family Educational Rights and Privacy Act of 1974 (FERPA) and a reminder of related codes of ethics. Four…

This discussion of the ethics of the information process provides a brief review of the process of information supply and flow, primarily in science and technology; looks at various points in the flow of information; and highlights particular ethical concerns. Facets of the process discussed in more detail include ways in which some scientists…

Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)

Briefly describes the current status of artificial intelligence and expert systems, and explores the possible applications in libraries and information centers. The implications for reference services, classification and cataloging processes, and assistance to patrons desiring in-depth reading of an area of knowledge are discussed. (4 references)…

Reviews the traditional academic library services offered to faculty researchers and describes patterns of the academic research process. A more active librarian role in the research process is proposed, to be accomplished through understanding research in the information transfer process and the role of the researcher. (17 references) (CLB)

This article provides realities in reaction to myths that have developed around online searching based on experience at Northbrook Public Library (Illinois). Discussion covers experience needed by online searcher, use of the multitude of databases, retrieval of relevant material, and cost. Two reference situations utilizing online searching…

Presents suggestions to librarians for helping patrons who want to perform their own online searches. Background information, end user training, equipment (hardware and software), continuing help, and document delivery are discussed. Ten references are included. (EJS)

Seven articles provide reactions to the lead essay on the topic of library reference work. Highlights include quality and quantity, prestige, making appointments, staffing patterns, reduction in hours at reference desk, tasks for non-reference desk hours, professionalization, innovation, evaluation, fees, and gender makeup of librarianship.…

Examines two issues to determine how they affect delivery of consumer health information: (1) Who is responsible for disseminating consumer health information, and what role should public and health science libraries play? (2) Should librarians (public or health science) provide medical reference works for general public? Thirty-five references…

This discussion of reference service with cartographic materials focuses on the importance of public relations (analysis of user needs and available resources); communications (displays, acquisitions list); location of the collection; the reference process and interview; and reference services in the future. Twenty references are included. (EJS)

Discusses the importance of machine-readable data files (MRDF) in social sciences reference exchange and provides examples of their use in typical library settings. Access to and available MRDF are described. Nine references are included. (EJS)