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ERIC Number: EJ1280879
Record Type: Journal
Publication Date: 2020
Pages: 9
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-2377-2263
EISSN: N/A
Available Date: N/A
You Are Not My Customer
Burgess-Jackson, Keith
Journal of Educational Issues, v6 n2 p181-189 2020
I argue that it is degrading (and therefore insulting) for university administrators to refer to students as "customers" or "consumers" and to refer to instructors as "vendors" or "service-providers." There is nothing inherently wrong with economic analysis, much less with economics as an academic discipline; nor is there anything objectionable per se about commerce or the commercialization of (mere) things; but economic terminology must not be allowed to encroach on institutions, practices, or relationships (such as the teacher-student relationship) that have special meaning and value.
Macrothink Institute. 5348 Vegas Drive, Unit 825, Las Vegas, Nevada 89108. Tel: 702-953-1852; Fax: 702-420-2900; e-mail: info@macrothink.org; Web site: http://www.macrothink.org
Publication Type: Journal Articles; Reports - Evaluative; Opinion Papers
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A