In today's financially strained higher education landscape, the student services infrastructure is often supported by fewer staff, less money, less experience, and less knowledge. Gone are the days when higher education staff professionals acquired the necessary education pieces, apprenticed in positions, and waited patiently for promotions. Most institutions, for a variety of reasons, are hiring employees with fewer than five years of relevant work experience. These employees might come with education credentials, but education alone is not enough to support inexperienced employees' success. Hiring inexperienced employees might be more cost effective, but schools must be prepared for this type of decision to adversely affect the continuity of their student service experiences. What can an institution do to remedy this situation? The author's advice centers on the following suggestions: (1) Hire key personnel with experience and education level in mind; (2) Recruit employees who possess a willingness to learn; (3) Establish staff and manager mentoring programs; (4) Create professional development opportunities for all employees; (5) Support shared governance by developing and maintaining the right institutional committees; (6) Be sure to emphasize collegial and collaborative relationships throughout your campus community; and (7) Reward employees who have management expertise, and work openly to foster a positive institutional environment beyond their jurisdiction. Flourishing institutions establish inclusive environments where everyone matters. When faculty, student, and staff roles are valued equally, the institution will reap the rewards.