Summarizes a 1984 survey of four presidential libraries which identified patterns of behavior within groups of researchers. Data were collected on user's academic, professional, or private affiliation; topics of study; advance preparation; and previous archival research. Findings show users of presidential libraries place high value on personal…

This study compares teacher attitudes in the Cumberland County and Putnam County, Tennessee, public school systems before and after professional negotiations. The researchers attempted to gauge teachers' feelings about job satisfaction, interpersonal trust, organizational commitment, and career satisfaction. A 16-item questionnaire was…

Discusses the use of employee opinion surveys in libraries to assess the organizational climate. Topics addressed include identifying employee attitudes and levels of satisfaction; administrative commitment; the use of outside consultants; types of questionnaires; the necessity for confidentiality; analyzing the survey data; and feedback to…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Describes two studies conducted at Ball State University (Indiana) that identified major dimensions of distance learner satisfaction with interactive, televised courses. The use of the Telecourse Evaluation Questionnaire and factor analysis are explained, and implications of the dimensions identified for administrators and researchers are…

This document presents a review of the current consumer relations activites of the National Library Service (NLS) for the Blind and Physically Handicapped of the Library of Congress, and an overall plan to improve NLS receipt of user suggestions, comments, opinions, or complaints through libraries which form the nationwide NLS distribution system.…

Reports results of a survey of online catalog users in an academic library in Saudi Arabia that examined search patterns, levels of satisfaction, and user attitudes toward the online catalog. The special problems encountered when searching in a foreign language are discussed, and systems improvements are suggested. (CLB)

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

The writer, with his graduate class in adolescent psychology, prepared a questionnaire probing attitudes of adolescents toward their future in the world of work. Responses are divided into four categories: need for freedom or independence; conditions under which they want to work; work philosophy; and rewards for work. (KC)

In partial replication of a 1989 Ohio study, job satisfaction questionnaires were distributed in 1994 to support staff in 13 Michigan state academic libraries. Results indicated that, although staff are satisfied with supervision, coworkers, and benefits, there is dissatisfaction with opportunities for promotion, pay, and contingent rewards. These…

Describes a study at a Michigan high school that investigated elements that contributed to a meaningful library research task. Highlights include information literacy; students' feelings of satisfaction and achievement; student questionnaires and student and teacher interviews; group work; and process instruction. (LRW)

Reports on a survey of graduates of the library program at Ahmadu Bello University which examined the quantity and quality of graduates, types of libraries in which they are employed, the extent to which the program prepared them to work in various library departments, and their satisfaction with library work. (28 references) (CLB)

Describes study conducted at Chicago Public Library's Computer-Assisted Reference Center (CARC) that examined patron's evaluations of their online searches and the search service provided. The relationship between user satisfaction and relevance, precision, and recall is highlighted, and suggestions for future research are offered. (40 references)…

Describes a survey of Greek public libraries and the resulting classification of these institutions as county, municipal, or children's libraries. The problems of inadequate library resources, a nonreading public, ill-trained and unsupported librarians, and lack of government legislation concerning libraries are discussed. (CLB)

Outlines problems involved in information retrieval evaluation and suggests a more user-centered interpretive approach. A longitudinal study that examines evaluation through the information-seeking behavior of 22 case studies of actual users is described; and relevance judgments, effectiveness ratios, and analysis of document failures are…