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Dawson, Graydon – Performance and Instruction, 1992
The most successful TQM (Total Quality Management) training programs include a set of "paradigm-shifting" experiences to encourage self-assessment by managers. Their retraining and altered perceptions result in an empowered workforce and long-term, significant improvement in the effectiveness and success of their organization. (seven references)…
Descriptors: Labor Relations, Management Development, Organizational Climate, Postsecondary Education