Based on data from two experiments, this article attempts to assess degree to which people differ in interpretations of questions referring to library services and the implications for interpreting survey results. Sources of error in questionnaire research--sampling, response (question interpretation, response decision, category choices)--are…

This 1982 survey of adult users in small public libraries provides statistical data on current and future user patterns in relation to youth services program. Details on method and library sample, reasons for public library use, children of library users, and the case for youth services are covered. (5 references) (EJS)

Examines the factors that determine the cost of retrospective conversion (definition of conversion, standards of acceptance, method of conversion, hit rate, standards for creation of machine-readable records for nonhits); reports results of cost study at University of Michigan library; and introduces an alternative strategy for discussion. Seven…

This review takes a critical approach in summarizing and evaluating the methodology and scope of catalog use studies, with emphasis on the subject approach to card catalog searching. Subject access is defined in this report; however, the process of subject searching, described repeatedly in library literature, has been based upon common sense…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Illustrates the use of factor analysis in interpreting large sets of data. Describes how factor analysis of a 19-question survey revealed faculty opinions about library policies for (1) computerized access; (2) circulation; (3) specialized collections/services; and (4) the general collection. A characterization of each category is followed by…

Requests for published materials made over a two-year period by 79 research fellows in the humanities are analyzed by format, date of publication, subject, and language. The results of this study are compared with results of citation and library use studies, and discrepancies are noted. (Author/CLB)

This survey of professional librarians in four Nigerian universities reveals that: librarians are willing to acquire and make media technologies available to patrons; they believe main solution to instructional problems is use of media technologies; only 0-33% agreed that a portion of total library budget should be allocated to media technologies.…

Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…

Describes the use of library surveys as a tool for library planning in the United States from the late 19th century to the present. Different eras of library planning in the United States are identified, and the weaknesses and strengths of the survey method are discussed. (CLB)

This review of the overall findings of the "Educating the Online Catalog User" project at Northwestern University Library focuses on methods of data collection used in evaluating online catalog performance and user performance. The rationale and methodology of transaction log monitoring and new directions for technical development are…

Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)