Associate Professor Dr. M. Murat Erguvan has 28 years of teaching and administrative experience in various countries and positions such as programme coordinator, dean, vice rector for education, research and/or external affairs. He has been with the International Black Sea University (IBSU), in Tbilisi, Georgia, a country located at the…

This paper employs a socio-technical perspective to explore the role of complex work support systems in organising knowledge and providing opportunities for learning in professional work. Drawing on concepts from infrastructure studies, such systems are seen as work infrastructures which connect information, knowledge, standards and work…

This article presents an interview with SirsiDynix CEO Gary M. Rautenstrauch and newly appointed VP of library relations Berit Nelson about some of the issues that have been roiling the ILS world and the company itself, among them the recent consolidation of SirsiDynix's offices, customer service, the state of library budgets, the rise of ebooks…

Bryant Griffith is a Regents Professor at Texas A&M University-Corpus Christi and Director of the Curriculum and Instruction Doctoral Program. Previously, he was Professor and Director of the School of Education at Acadia University, and Professor and Associate Dean at the University of Calgary. His research interests include situated…

Bill Schickling has spent a good chunk of his professional life at what is now Polaris Library Systems, shaping both the older Galaxy system and the newer Polaris integrated library system (ILS). When he joined the company as a programmer in 1987, it was still part of Gaylord, known mostly for its furniture and supplies division. Schickling was…

Reports on study analyzing 13 abstracting and indexing (A&I) operations in order to ascertain those steps in specific processes that added value (i.e., were of benefit to user in making choices from information displayed). The user-driven/value-added model and a summary of value-added processes in A&I services are highlighted. (11…

Observations on impact of WILSONLINE (online access to H. W. Wilson's indexes) on the industry, library services, and end users are drawn from interviews with reference librarians, H. W. Wilson administrative staff, and monitors of database industry. Issues addressed include quality, thoroughness, ease of use, and marketing (demand, pricing,…

In the aftermath of several tragic incidents of school violence, school administrators began focusing more directly on crisis management. Those who actually had to activate their plans often discovered that communication--with the media and with the general community--was one of the most challenging tasks they faced. In an effort to determine if…

Discusses the need for a method to measure computer user abilities, and presents an instrument that identifies individuals' technical, modeling, and applications skills. An evaluation of the instrument in terms of validity and reliability is reported, and applications in user education research are suggested. (12 references) (CLB)

Presents an interview with the current chairman of IBM, Lou Gerstner, regarding the future of ACIS, IBM's Academic Information Systems division, and new strategies for the company. Highlights include IBM's commitment to higher education; personal computers and strategic planning; and future possibilities for information technology. (LRW)

Presents interview with Roger Summit, the president of Dialog Information Services, Inc. Highlights include Summit's role as chief architect of the system, the inception of Dialog and its beginnings at Lockheed Missiles and Space Company, services provided by Dialog, a challenge for libraries, and future developments and services. (EJS)

Based on interviews with OCLC staff, network directors, and librarians in member libraries, and related literature review, it is recommended that OCLC take steps to improve statistics it currently makes available and to consider leadership role in helping libraries use microcomputer technology to provide statistics for library management. (27…

John Sculley, the chairman of the board of Apple Computer, Inc., discusses information technology management, management strategies, network management, the Chief Information Officer, strategic planning, back-to-the-future planning, business and university joint ventures, and security issues. (MLW)