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Malia, Elizabeth – Library Mosaics, 1997
Emphasizing that behavior and attitude are what mark a professional, the status and impressions of library support personnel are examined. Focuses on the experiences of an MLS holder in a nonprofessional academic library position. Discusses treatment by librarians and other support staff and emerging communication among support personnel. (AEF)
Descriptors: Academic Libraries, Behavior, Communication Skills, Employee Attitudes