Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)

The paper addresses the potential of informatics to patient care quality assurance curricula, focusing on (1) terminology and developments related to quality of care evaluations; (2) criticisms of traditional approaches; (3) limitations of existing data sources for quality assurance in dentistry; and (4) quality assurance considerations in…

Promotes the use of machine-scored tests in basic engineering science classes. Discusses some principles and practices of machine-scored testing. Provides several example test items. Argues that such tests can be used to enhance basic understanding of concepts and problem solving skills. (TW)