Discusses the design and development of training programs that take advantage of the capabilities of computers and/or computer-driven video systems and the capabilities of interactive training. (JOW)

Electronic learning could be the wave of the future if training design can catch up. Performance support systems are becoming more flexible, accessible, and cost effective, whereas jobs are demanding problem-solving and analytical skills. (JOW)

Nine reasons that training programs do not succeed (for example, limited training resources, reasons for training unclear, critical nontraining factors ignored, management support is lacking, role of supervisor not recognized, little preparation or followup) and five training success factors (value, focus, power, mass, duration) are presented. (CT)

The authors present a step-by-step approach to a phased-in career development model to help develop, restructure, evaluate, and implement a program. Steps include: examine existing practices; sell top management; communicate corporate philosophy; integrate the program; design workshops; and evaluate. (CT)