Describes the five major principles of fiction classification laid out by early theorists and discusses studies that measure patron reactions to fiction classification schemes. Areas for further research are suggested, and 15 references are listed.(MES)

Discussion of user satisfaction with online searches or other products of information retrieval systems focuses on three models of satisfaction, so that the false positive of unwarranted user satisfaction can be addressed. The distinction between material and emotional satisfaction is examined, and implications for research in library and…

Examines the role of library reference services in the enhancement of cultural literacy. The discussion covers the relationship between the extent of cultural literacy possessed by reference librarians and the quality of librarian patron interactions, and the role of reference sources in the cultural literacy of librarians and patrons. (53…

Refutes several popular but ill-founded arguments against user education for public library patrons to suggest that the only real issue is the extent of library involvement. This adaptation from a soon-to-be-published book on library user education includes seven references. (RAA)

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

Reviews the benefits and disadvantages of online searching in the context of cooperative reference network services. The cost effectiveness of centralization of online information retrieval services, problems associated with doing searches at the network level, and subsidizing search services are discussed. (Author/JL)

Describes the use of focus group interviews by the Iowa City Public Library to determine how the libraries' business services were being used and how they could be improved. Analysis of group suggestions highlights lack of knowledge about library services, differing degrees of perceived ease of use and motivation, and time constraints. (22…

Based on a review of the literature, this discussion addresses such key aspects of the librarian's changing role in the online search process as the reference interview, online search evaluation, user training, and information service management. Future trends are noted, and 43 references are listed. (EJS)

Reports the results of a survey of college students which examined their views on the value of online searching and the relevance of retrieved citations. Survey items, including subject searched, method of instructions, searching experience, database selected, and perceived relevance of citations, were cross-tabulated and examined for…

This analysis of the literature on user studies, interpersonal information needs, and communication seeks to identify parameters of value that the patron associates with the reference transaction and final product of an information search. Twenty-one references are cited. (EJS)

Examines interpersonal communication in physician-patient interaction and physician-patient research models; suggests application of these models to librarian-patron interaction. Discusses human characteristics that affect interaction, the need for patient and patron satisfaction and compliance with instructions from interactions, and assumptions…

Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)

Discusses several concerns about nature of online public access catalogs (OPAC) that have particular import to reference librarians: user passivity and loss of control growing out of "human-machine interface" and the larger social context; and the tendency of computerized bibliographic systems to obfuscate human origins of library…

Discussion of various alternatives for privatization of the National Technical Information Service (NTIS) being studied by the Department of Commerce highlights issues identified in the April 1986 notice in the Federal Register, representative users' comments, the range of NTIS services and products, and the implications of privatization for…

Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)