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Brown, Mark G.; Schwarz, Joseph E. – Performance and Instruction, 1988
Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…
Descriptors: Employment Problems, Evaluation Criteria, Improvement Programs, Interviews
Baker, Gus; Garcia, Jesus – Performance and Instruction, 1987
Discusses problems associated with integrating culturally different workers into an existing work force and suggests possible management solutions. Case studies and a table comparing different cultural values among Mexican Americans, Blacks, Orientals, and American Indians are included. (LRW)
Descriptors: American Indians, Asian Americans, Blacks, Case Studies
