When dealing with a real dispute based on conflicting goals rather than a misunderstanding, it is better to avoid multiple rounds of "clarifying communication." A better approach is to solicit the opposite party's concerns and critiques, thereby eliciting a sequence of constructive responses until agreement has been reached. Examples are provided.…

Compares a school superintendent's unsuccessful management of conflict with community groups and the successful methods of a city manager. Notes differences in the two administrators' attitudes toward conflict management, public involvement, and professional status. (RW)

Proposes that school districts establish informal liaison committees with union and management representatives to speed up resolution of problems without having to resort to usually slow-moving grievance procedures. Suggests how to set up and operate a management-union liaison committee. (RW)