Describes the Quality Improvement Program developed by Florida Power and Light's Nuclear Training organization that was awarded the Deming Application Prize for quality control. Training quality, team activities, training's role in business planning, customer involvement and evaluation, and continuous improvement of training are discussed. (LRW)

Describes a method for videodisc courseware development utilized by the University of Notre Dame Interactive Videodisc Laboratory staff, which includes production of a storyboard as the final component of the design phase. The three steps of group storyboarding, formative evaluation, and generation of production documents are discussed in detail.…

Describes how a videodisc of Alfred Hitchcock's film "North by Northwest" was repurposed by adding digitized and computer-generated sound, text, and graphics, to show users the capabilities of interactive multimedia. Recommendations are offered both for working in a design team and for the design of interactive materials. (LRW)

Presents a model for instructional software design as a collaborative effort involving computer scientists and educators, which stresses the process of design through documentation. The documentation used to exchange information at each phase of the process is described, and the advantages of this model are discussed. (CLB)

Discussion of courseware development for computer-based training (CBT) focuses on the effects of the use of authoring systems on courseware team roles and team communication. A team concept known as Team Integrated Productivity (TIP) is described and its possible effects on courseware development are discussed. (10 references) (LRW)

Discusses artificial intelligence, robotics, natural language processing, and expert or knowledge-based systems research; examines two large expert systems, MYCIN and XCON; and reviews the resources required to build large expert systems and affordable smaller systems (intelligent job aids) for training. Expert system vendors and products are…

Addresses performance technology issues in the form of a parable. Issues discussed include management and leadership roles, assigning tasks to appropriately skilled workers, teamwork, cooperation, task performance, job descriptions, training needs, management goals, rewards, and quality control. (LRW)

Describes examples of outstanding videodiscs, summarizes evidence on effectiveness of videodisc as a teaching tool, and discusses factors associated with design of effective videodisc for instruction. Such factors include interactivity, visual design, organization, active participation, metaphors and models, personality, and a team approach. (MBR)