The educational reform movement produced only incremental improvements in student achievement, prompting a need for greater focus on structural and cultural aspects of school organization. Parental choice is the necessary element for successful school reform in the future. The public educational system that has evolved in America is widely…

Quality-improvement principles are a sound means to respond to customer needs. However, when various quality and productivity theories and methods are applied, it is very difficult to consistently deliver quality results, especially in quasi-monopolistic, non-competitive, and regulated environments. This book focuses on quality-improvement methods…