Discusses rise of videotex and teletext systems (delivery of graphic and textual information through electronic systems) in the United States, noting the role of libraries and librarians in providing these services. Corporate involvement, U.S. markets, library reference services, and major issues confronting growth are noted. Two references are…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…

Describes a survey which examined local government documentation in academic and public libraries of Australia, Canada, the United Kingdom, and the United States. The results, which provide current data on document management and maintenance practices, are compared with the results of four previous studies. (Author/CLB)