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Download full textCharton, Michael – 1996
The purpose of this paper is to show the growing use of the World Wide Web to answer questions in the public library from the perspective of a librarian at the Parsippany Public Library in Morris County, New Jersey. Discussion includes the following: information on Parsippany and Morris County; a brief history of the World Wide Web; uses of a…
Descriptors: Information Services, Information Sources, Internet, Librarian Attitudes
Peer reviewedDuke, Deborah C. – Public Libraries, 1994
Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six…
Descriptors: Access to Information, Cost Effectiveness, Library Personnel, Library Services
