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Direct linkLeigh, Susan – New England Journal of Higher Education, 2016
The "bounce" (coined by students at Susan Leigh's last campus) refers to the amount of time students spent chasing signatures and removing often-unnecessary registration "holds" in order to attend their classes. Leigh explains that all this chaos from complex, separately housed transactional business processes has led to the…
Descriptors: College Students, Documentation, Recordkeeping, Student Personnel Services
