The "bounce" (coined by students at Susan Leigh's last campus) refers to the amount of time students spent chasing signatures and removing often-unnecessary registration "holds" in order to attend their classes. Leigh explains that all this chaos from complex, separately housed transactional business processes has led to the…

There is no doubt that the American economy is in the midst of a major restructuring. While the consequences are not yet fully apparent, two powerful implications for higher education have become clear. First, because solutions to the nation's problems will require a highly educated work force, the demands on colleges can only increase. Second,…