Although personnel management in the public sector has become increasingly difficult because of recent social changes, more worker and middle management involvement in decision-making processes can improve all levels of personnel management. The social changes affecting personnel management have assumed three forms: (1) the entrance into the work…

The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of…

The author argues that, in a team-based business culture where good service is a minimum and professionalism is a given, information experts need to move beyond the service era and distinguish themselves by creating an "information experience." Describes how corporate information experts can adapt to what John Naisbitt has called the…

An undergraduate curriculum in public affairs is proposed that is multidisciplinary, rooted in the liberal arts, and that emphasizes development of conceptual, analytical, and interpersonal skills required for public policymaking and implementation. Questions addressed would include such issues as the definitions of public and national interests.…

Most discussions concerning whether literature should be taught in the composition classroom have concentrated on the pedagogical theories of learning how to write, instead of the economic and political reasons for the initial separation of the two disciplines. To help make people more employable in the rising service economy universities have…