Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Analyzes computerized reference and information services with respect to problems in the areas of (1) communication barriers between the user and the information specialist; (2) local resources development; (3) external resources policy; (4) search strategy development; and (5) artificial intelligence. (24 references) (Author/MES)

Reports results of a survey of online catalog users in an academic library in Saudi Arabia that examined search patterns, levels of satisfaction, and user attitudes toward the online catalog. The special problems encountered when searching in a foreign language are discussed, and systems improvements are suggested. (CLB)

Proposes a rationale to be used in comparing and evaluating alternative library computer catalogs, based on varieties of bibliographic data processed, kinds of indexes constructed, and desired search strategies. A glossary of terms related to computerized catalogs is appended. (Author/CLB)

Discusses the use of optical disk technology in online searching and compares three versions of the ERIC database currently available on optical disk in terms of hardware requirements, ease of installation, scope and cost of the system, search procedures, displaying and printing results, and documentation and user support. (CLB)

Describes the functions of citizens advice bureaus in Victoria and discusses the results of a study that examined types of problems users presented, other information sources users contacted, and types of assistance sought and preferred by users. The effects of socioeconomic status on these factors is also discussed. (CLB)

Discusses the need to teach undergraduate students the critical thinking processes necessary to formulating and researching a topic, rather than the technicalities of online catalogs. The development and design of an online catalog at Dickinson College, which forces students to make informed choices throughout the search process, is described.…

This discussion of experimental information retrieval focuses on the mathematical and statistical skills needed by students in librarianship and information studies. Theoretical approaches to document representation, query representation, database searching, and evaluation are reviewed, and changes in library schools' curriculum are suggested.…