The current rate of change suggests scholarly communications issues such as new publication models and technology to connect library and research tools is expected to continue into the foreseeable future. As models evolve, standards develop, and scientists evolve in their communication patterns, librarians will need to embrace transitional…

Reports results of materials availability surveys conducted in public library systems and discusses implications of the findings for validity, reliability, and usefulness of fill rates as measures of library performance. A second paper presents another view in defense of fill rates, and responses by both authors are also included. (MES)

Discusses topics related to public and school library volunteers: (1) recruitment and reasons for volunteering; (2) training; (3) job satisfaction; and (4) other motivating factors including recognition, achievement, and responsibility. (MES)

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Discusses strategies to improve individuals' use of time and personal satisfaction through time management. The 126-item bibliography includes citations for time management in general and special sections for career development, family and parenting, women, and home management. (CLB)

Reports results of a survey of 800 library staff members on aspects of library work that they find stressful. The findings include sources of satisfaction and stress for all participants, and sources of stress specific to public services librarians, technical services librarians, and support staff members. (CLB)

Identifies factors which may account for user dissatisfaction with online public access catalogs (OPACs) and discusses some advantages of OPACs over card catalogs: (1) design for subject searching; (2) flexibility; (3) browsing capability; (4) precision; (5) availability of status information; and (6) development of microcomputer software to…

Examines the reasons why "more" subject access in online catalogs is not necessarily "better" and recommends that librarians prepare a statement informing users of what they need to know before using the catalog and how best to make use of its listing. (EM)

Reports reflections of library school reference teacher who practiced for year as day-to-day reference librarian. Highlights include ideal reference librarianship; concepts helpful in explaining low morale; changes in basic reference service elements (information resources, clients, librarians); current coping strategies; and ways in which to cope…

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

Detailed profiles and comparisons of European databanks being marketed in the United States include marketing strategies, subject content, number and types of databases offered, cost information, value added services, and more. Users' views of the viability, ease of use, and strengths and weaknesses of European databases are presented. (CLB)

Describes a study that compared the quality of reference services provided by reference librarians and paraprofessionals, using patron satisfaction as the measure of success. Factors associated with satisfactory service are identified, and suggestions for the effective use of paraprofessional staff are presented. (4 references) (CLB)

Briefly evaluates the use of the InfoTrac system by students at the Indiana University library for computer-assisted searching. The evaluation covers the reliability of the equipment and software; improvements in the system; user needs and satisfaction; and emerging competitive systems. (CLB)

The author argues that, in a team-based business culture where good service is a minimum and professionalism is a given, information experts need to move beyond the service era and distinguish themselves by creating an "information experience." Describes how corporate information experts can adapt to what John Naisbitt has called the…

Describes a study that used the shelf availability research methodology to identify and quantify the causes of users' failures to identify and locate library materials. The factors resulting in unsuccessful searches are discussed, and recommendations for reducing these factors are made. (26 references) (CLB)