This report contains the major recommendations of the Library of Congress (LC) Management and Planning (MAP) committee. The mission and values statement developed by the MAP Committee for LC precedes the main body of the report. The first of two major sections of the report includes recommendations organized into chapters according to the five…

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

A study investigated the use of frequency of specific behaviors as an indicator of college student response to dissatisfaction. A population of 423 students from 5 universities helped categorize behaviors as characteristic of 4 constructs: exit, voice, loyalty, and neglect. Twenty acts emerged as viable indicators of the constructs. (MSE)

Retirement can be a time of pleasant anticipation--sleeping beyond sunrise, trying out new hobbies, reconnecting with family and taking long-planned trips. But superintendents face unique challenges as they move from frenzied morning-to-evening work schedules to relatively empty days. Many find the decision to retire bound up with the anxiety of…

Reports results of a survey of 800 library staff members on aspects of library work that they find stressful. The findings include sources of satisfaction and stress for all participants, and sources of stress specific to public services librarians, technical services librarians, and support staff members. (CLB)

This paper focuses on the role of feedback in effective communication and ways in which feedback can assist library managers at all levels in performing their role as leaders. The various kinds and sources of feedback are discussed, and the relationship between feedback and goal setting are considered, as well as the effects of goal setting and…

Reports reflections of library school reference teacher who practiced for year as day-to-day reference librarian. Highlights include ideal reference librarianship; concepts helpful in explaining low morale; changes in basic reference service elements (information resources, clients, librarians); current coping strategies; and ways in which to cope…

Middle school transition brings with it considerable change for those involved. Using corporate and industrial management theories and practices presents a rationale for wholesale and comprehensive educational change. (six references) (MLF)

A form of melancholia characterized by the negating of a college faculty member's professional motivation, positive attitudinal focus, and personal self-esteem is described. This "professorial melancholia" has three stages: (1) causal factors are beginning to have an effect; (2) progressive influence and noticeable impact; and (3) serious impact…

Although college administrators at every level experience some role conflict or ambiguity while acclimating to new jobs, if the dissonance is unresolved, it can lead to lower job satisfaction and self-confidence, higher tension and psychological strain, and greater feelings of futility and anxiety. Strategies for resolution are individual but have…

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of…

Detailed profiles and comparisons of European databanks being marketed in the United States include marketing strategies, subject content, number and types of databases offered, cost information, value added services, and more. Users' views of the viability, ease of use, and strengths and weaknesses of European databases are presented. (CLB)

The multiple and demanding roles of the college president are examined, particularly as sources of personal and professional stress. It is concluded that the importance of the president's job in the current world context, and the positive impact the administrator can have, justify taking on those pressures and challenges. (MSE)

Outlines the history of the application of photographic and allied printing methods in libraries during the past 50 years. The benefits of reprints and micropublications to libraries and users are discussed, and the possible impact of computer output microfilm is examined. (19 references) (Author/CLB)