This videotape is designed to help library staff develop and implement a security program in the library, using library personnel or outside security personnel. Eight sections cover: (1) how to design an effective security policy; (2) how to approach disruptive patrons; (3) personal safety--with disruptive patrons, during a robbery, and when…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

Intellectual freedom is a concept fundamental to all libraries. It enables library customers to access a wide variety of materials in numerous formats, and is a concept dear to the hearts and minds of a democratic society. Libraries are often challenged by individuals and groups concerned about the availability of certain materials. The first part…