Performance feedback is one of the most widely used tools in organizational settings. To date, little research has been conducted focusing on comparisons of the differential effects of the sources, frequency, or media used for feedback on both the quality and quantity of performance. This research investigated the effects of different feedback…

This study examines the effects of ethics training on the attitudes, knowledge-based scores, and analysis of ethical dilemmas among office professionals. A treatment- and control-group design was used with variables of interest measured before, immediately after, and ninety days following completion of a six-hour ethics training workshop. A…

The concept of deliberate practice was introduced to explain exceptional performance in domains such as music and chess. We apply deliberate practice theory to intermediate-level performance in typing, an activity that many people pursue on a regular basis. Sixty university students with several years typing experience participated in laboratory…

In this article, the author shares the idea behind his photography exhibition called "Verbatim." "Verbatim" is comprised of digital images made with a flatbed scanner. The prints are "contact images" that remember and forget the earlier technological processes of photography and typewriting. Photography, typing, and phonographic writing…

The effects of workstation changes and a performance management (PM) package on seven typing postures were examined for seven office workers. Workstation adjustments were implemented first. Two participants increased five safe postures by 50% or more. The effects of a PM package on postures that did not improve by 50% were then examined using a…

The purpose of the present study was to examine the effects of self-monitoring on safe positioning of individuals performing a typing task and an assembly task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting with seven college student participants. The dependent variable was the…

Two experiments explored the benefits to retention and transfer conferred by mental practice. During familiarization, participants typed 4-digit numbers and took an immediate typing test on both old and new numbers. Participants then typed old 4-digit numbers, either physically or mentally, with either a different response configuration or the…

This study evaluated the effects of feedback, task clarification and goal-setting on office behaviors and customer service of ten undergraduate participants that served as university advisors. A multiple baseline design was implemented across three target behaviors: client greeting, front-desk behaviors, and punctuality. During intervention the…

According to responses from 306 of 750 administrative support personnel, 126 used presentation graphics software, mostly PowerPoint or Harvard Graphics; 51.7% received formal training and 48.3% informal training; those with formal training used significantly more features of the software and produced more materials. (SK)

This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow,…

A joint project carried out by Leeds University and Loughborough University, funded by JISC, studied the information literacy of non academic staff in higher education. The in-depth, qualitative study deployed an information audit, interviews and focus groups with eleven staff in the Finance and Research Departments at Loughborough University. The…

Discusses methods for reducing stress in the automated office. Recommends ways to teach stress reduction to office occupations students. (CH)

While disadvantages of machine shorthand do exist, advantages must be closely examined by businesses wanting to increase office productivity. (JOW)

The sentence The secretary began the memo requires specifying what event the secretary began, because the memo does not refer to an event. McElree, Traxler, Pickering, Seely, and Jackendoff (2001) and Traxler, Pickering, and McElree (2002) found evidence from both self-paced reading and eye-tracking that such sentences caused processing…

Reviews several specific ways in which office practice simulations can be measured and evaluated, including the salary theory; evaluation of ability to establish priorities and make decisions; evaluation of work produced; and publisher evaluations. (LRA)