Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Higher education has seen an increase in first-year students who arrive with significant early college credit. There is a gap in research about how first-year seminars meet the transition needs of students with college-level experience obtained during high school. This qualitative study, guided by Schlossberg's (1989) transition theory, explored…

Several factors influence adolescents' life satisfaction. At school, peer relatedness and school supportiveness, as well as individual self-perceptions such as academic self-efficacy, promote life satisfaction. Yet school is a context within which risks such as victimization can occur. The aim of this study was to test a model of relations of…

Higher education institutions need to be responsible for understanding the characteristics and qualities of learners who decide to take courses with them; online vs. on-campus and what it takes to keep them learning at an institution. Taking heed and modifying structures, communications, and services will help learners and institutions in this…

Student motivation has been researched from a variety of viewpoints such as that of student motivation and in the classroom, student motivation and learning, and student motivation and teacher immediacy. This study looks at the motivational factors of communication center tutors (n = 165) across the United States to determine what motivates them…

Mathematics Support Centres are available in the majority of Higher Education Institutions in Ireland and the UK. Whilst the online presence of these centres appears to be increasing, there is little research to date which considers its breadth or effectiveness. In this paper we consider the results of a survey on the online presence of support…

Recent developments in digital technologies, including learning analytics are changing educational practices due to the wealth of information available and its utility to inform academic interventions for students. This study investigates the impact of personalised feedback emails on students' academic performance and student success in large…

Globally, student support mechanisms focus almost exclusively on academically 'under-performing' students, especially as insofar as academic development practices are concerned. This article makes a case for a shift in approach. Using the context of one country, South Africa, we sought to better understand the strengths that academically…

This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the…

The provision of academic language and learning (ALL) support to undergraduate and postgraduate students has been a staple across higher education institutions in Australia and New Zealand for some time. However, research has established that there are multiple challenges inherent to working across institutional spaces in the ways that ALL staff…

Indirect and direct assessment methods have a long standing history in college learning centers. Being more resource-intensive and time-consuming, direct assessment methods are often underrepresented in the literature and in practice. This paper presents a case study of how a pretest-posttest assessment initiative was designed to measure student…

This study employs an integrative review methodology to investigate institutional support mechanisms for students with specific learning disabilities (SLDs), aiming to enhance their educational and career prospects. Extensive analysis of primary sources from databases including Dimension, ERIC, Scopus, Scilit, PubMed, Reference Citation Analysis,…

Many PhD researchers have the opportunity to take up teaching responsibilities during their doctoral studies to enhance their employability and interest in academia. Aside from their formal teaching training, little is known about the types of resources and support from professional services that PhD students (PhDs) use to fulfil their teaching…

This study investigated the developmental impact of teacher autonomy support on changes in students' mental well-being and academic stress throughout upper secondary school. The sample consisted of 1453 Norwegian students (baseline M[subscript age] = 17.00; 60.6% girls; 80.9% Norwegian-born). The unconditional latent growth curve model results…

Students with disabilities are an increasing subpopulation in higher education. Recently, research has put an emphasis on students' voices to explore their academic learning experiences, as well as the learning strategies they use to overcome learning barriers. This study aimed to investigate the academic learning experiences of students with…