Kimberly Martin is just 30, but she's been reinventing the Bonner Springs City Library since late 1998, even before she earned her library degree. Some 20 minutes west of Kansas City, Bonner Springs is a small town (service population around 10,000) in a bustling metropolitan area. Martin's goal is to provide service on a par with the larger…

When Kim Taney is not tending 80 workstations on the Webster Public Library's local area network, supervising the pages, working the reference desk, and advising libraries on how to improve teen services, she teaches ballet and choreographs her dance studio's productions. Choreography is a useful skill for someone with such a multifaceted life. As…

Texas A&M University Libraries has been testing virtual reference services since February 2004, but during the fall semester 2005, the Libraries began implementing and actively promoting the services to various target groups. Distance education students were identified as a primary target group for virtual reference services, and as of the…

During the 2001-2002 academic year, Augustana College Library (Rock Island, IL) and St. Ambrose University Library (Davenport, IA) began a unique joint venture of peer observation between the reference staff members of the two libraries. Librarians from each college took turns visiting the other library and conducting peer observations of…

Describes some out-of-the-ordinary West Coast library and related services, both private and public, primarily in the Los Angeles, San Francisco, and Seattle areas. (LS)

Examines the forces for change in reference and information work in the public library--politics and economics, society and the individual, the profession, technology, and the growth of information--and considers the possible future for such service in individual libraries. (CWM)

Describes the Pro-Cite database management system and its uses in searching RLIN, OCLC, DIALOG, BRS, etc.; downloading results on a floppy or hard disk; converting downloaded records into Pro-Cite databases; and editing, selecting, indexing, and printing out the selected records in a variety of bibliographic styles. (DMM)

This study examined the importance of negative searching, or searching to discover topics not previously explored in writing, and its oversight in the library literature. A survey of university faculty revealed a tendency to view negative searching as necessary to scholarly endeavors, but an online literature search showed little discussion of…

Reports the results of a study which examined costs and search results for 20 searchers conducted on both BRS After Dark and Knowledge Index. Various features of the two retrieval systems are reviewed, and advantages and disadvantages of each system are summarized. Data are presented in one table and several graphs. (24 references) (MES)

Proposes three methods to be used by database searchers in structuring online search sessions with the goal of minimizing the negative effects on interlibrary loan operations. Forms management, management of printed search results, and the instruction of patrons are discussed. (Author/EM)

This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Discusses results of mail survey eliciting 180 responses from libraries concerning reference use of online databases. Reference database users profile, activity levels and online use, acceptance by librarians of online ready reference searching, administrative considerations, print materials and online availability, and ready reference questions…

Issues having a possible impact on online search services in libraries are discussed including full text databases, front-end processors which translate user's input into the command language of an appropriate system, downloading to create personal files from commercial databases, and pricing. (EJS)