This paper examines the learning and performance of the air traffic control (ATC) work domain. This domain was chosen because it embodies features that represent future work for many other industries (e.g., information service provision mediated by information technologies; a high reliance on communication skills and collaborative work; increasing…

In an authentic flight simulator, the instructor is traditionally located behind the learner and is thus unable to observe the pilot's visual attention (i.e. gaze behaviour). The focus of this article is visual attention in relation to pilots' professional learning in an Airbus A320 Full Flight Simulator. For this purpose, we measured and analysed…

International Civil Aviation Organization recognizes English proficiency tests for the aviation personnel. Despite this, no universal test has yet to be developed for this purpose. There are only local tests available on the market. Among them is a computerdelivered English proficiency test which is administered for a globally recognized flight…

The aim of this task-based needs analysis is two-fold: firstly, to uncover the tasks performed by U.S.-based Spanish-language flight attendants and the associated language needs and, in doing so, to expand the breadth of task-based needs analysis (TBNA) through the application of multiple methods and sources (Long, 2005) and tackling the…

Besides English proficiency, intercultural communicative competence is a desirable qualification for flight attendants. An under-researched cultural group of Muslim passengers was the focus of this mixed-method study which investigated Thai flight attendants' intercultural sensitivity and related biographical details. Topics in intercultural…

This case study focuses on modeling and analyzing the practices concerning the staffing of the immigration agency at the Island of Tropical Paradise International Airport (ITPIA), which is responsible for processing arriving passengers into the country. Immigration at ITPIA has engaged you to understand the trade-offs between the number of…

The vector of aircraft motion and analysis using FlightRadar24 and Tracker motion analysis has been investigated and studied. The straight, turning and circular aircraft motion were recorded from www.flightradar24.com using a commercial desktop video recording. Then, the video of the aircraft motion was analyzed using Tracker 5.1.1 to determine…

Past events, such as "close calls," can provide valuable learning opportunities, especially in aviation, where learning from past errors could potentially help to avoid future incidents or accidents. This study investigated whether three cognitive biases (availability, outcome, and hindsight bias) could influence pilots' perceptions of…

Purpose: This paper aims to explore the manoeuvring room of higher education institutions to take action to reduce emissions from academic flying. In particular, this study investigates how university staff and central actors in university management evaluate potential measures in this area. Design/methodology/approach: The authors applied a…

In seeking to investigate the use of "sorry" in interlanguage refusal by Thai EFL users in an intercultural communication context, the present study collected data from Thai flight attendants who served passengers on international flights for a Thai airline, so as to examine how "sorry" is adopted in refusals in the context of…

Attraction effects arise when a comprehender erroneously retrieves a distractor instead of a target item during memory retrieval operations. In Korean, considerable processing difficulties occur in the agreement relation checking between a subject and an honorific-marked predicate when an intervening distractor carries a non-honorific feature. We…

This philosophy of education paper describes a schizophrenic situation. A new airport is being planned in the locale of a university which is a Centre of Excellence of Education for Sustainable Development (ESD), and the university is a major partner. The airport involves an investment in jobs, resources, and will encourage further economic…

In the airline business, cabin crew are the employees who have direct contact with passengers. They are in an occupational group that generally has to face many difficulties in the workplace. In addition to their responsibilities to ensure the safety of the flight, one particular issue that creates tremendous stress for cabin crew is when they…

For successful English language communication, EFL students are not only required to have effective language skills for the workplace, but also be able to use the language socially. This study aims to 1) examine student progress in language achievement in the airline context and 2) to investigate student attitudes towards the use of CLT activities…

This May marks the 80th anniversary of the "Hindenburg" disaster. On May 6, 1937, the German passenger zeppelin "Hindenburg," hovering 300 feet in the air and held aloft by seven million cubic feet of hydrogen gas, burst into flames while preparing to dock at the Naval Air Station in Lakehurst, NJ (Fig. 1). Amazingly, the…