This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

Provides a brief description of Usenet, the computer network, and discusses how it may be applied in library settings. How to become a Usenet user, when to choose Usenet instead of a listserv group, and its use as a discussion and reference tool are covered. Six examples of Usenet communications are included. (nine references) (KRN)

Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

Reviews changes in health sciences libraries, including the evolving role of health sciences librarians, education and training of health sciences librarians, rethinking reference services, impact on quality health care, improving the value of information, virtual libraries, National Library of Medicine initiatives, and quality initiatives. (LRW)

Discusses the evaluation of academic library reference librarians' effectiveness in providing services to patrons using electronic sources based on experiences at the University of North Carolina at Charlotte. Topics include core technical competencies for subject specialists and reference desk service; the Internet; and methods of evaluation.…

Discusses values that have shaped and guided the profession of reference librarian and portrays the rigors of working at a general reference desk. Topics include information overload; demands of the information age; societal trends; new technologies; training; and role reconsideration for the librarian, including teacher, information provider, and…

Discusses the history of backup reference service in the state of New Jersey including the transition from regional backup service; describes the current statewide service; and considers future service possibilities in light of recent trends, including a decrease in the number of reference questions being received in libraries. (LRW)

This article provides descriptions of four new science and technology encyclopedias that are appropriate for inclusion in upper elementary and/or middle school reference collections. "The Macmillan Encyclopedia of Weather" (Stern, Macmillan Reference/Gale), a one-volume encyclopedia for upper elementary and middle level students, is a…

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the…

This article traces the history of the enumeration of American Indians by the U.S. Census Bureau and its predecessors. It considers the social and political background of the census and the reasons that Native Americans were not counted by the census until 1890. It also examines the changes in the enumeration and definition of Native Americans-key…

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the…

The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and…

This service, begun in February 1977 through the Sydney Eye Hospital Library, provides a monthly list of 40-50 references for distribution throughout the hospital and mailing to 190 members of the Royal Australian College of Ophthalmologists. The analysis discusses user characteristics, items requested through the library, and most popular…

Describes the Tacoma Public Library's experience with "BIP Plus," the CD-ROM version of Books in Print. Memory requirements, search capabilities, automatic ordering, and the library staff's response are discussed. Keyword searching is explained as the system's most used feature, and price the area of most serious concern. (EM)

Reports on a study designed to ascertain the occurrence of 10 terms from the field of urban planning in 55 databases available on the DIALOG system by searching the terms in the Dialindex file. Total postings and postings in 10 top ranking databases for each term are shown. (eight references) (MES)