Presents results of an empirical study of the effects of demographic trends on a local government occupational group--public welfare workers. Considers effects of these trends on managers' abilities to foster new ideas, to achieve affirmative action goals, and to ensure employee motivation, performance, and productivity. (Author/CH)

Long residential courses for professional managers are a very special type of service industry, presenting peculiar problems for the course organizer to manage. This article deals with the choices the course organizer faces. It is argued that the role of course organizer or program director will benefit by being seen as "service management."…

Public service employment is a cost-effective fiscal remedy in terms of jobs created within the first 12 months. Its effectiveness is enhanced if participants come from welfare or unemployment compensation programs. Other positive attributes are low inflationary impact and ability to be targeted to areas or groups. (SK)

The Xerox Center for Training and Management Development considers itself an adjunct rather than an alternative to traditional higher education; the center's responsibility is to supply its students with the specific knowledge and skills they need to do their jobs efficiently and to advance professionally. (JMF)

Discusses the increase in the proportion of US workers employed in service-producing occupations in agriculture. Looks at the nature of the industry, occupations in the industry, employment, working conditions, outlook, training and advancement, and earnings and provides sources of additional information. (JOW)

The shift in employment from manufacturing to services in 1981-86 slowed the increase in average annual pay of U.S. nonagricultural workers, with greater impact in nonmetro than metro areas. However, the distribution of employment in high, middle, and low paying jobs changed little. (Author/SV)

Described are two national reports involving the service sector of the national economy: (1) the role which engineers play; and (2) how engineering students will benefit from careers in the service sector. (CW)

Some basic assessment/evaluation issues which must be considered when beginning any health/fitness program are identified, and assessment's role in fitness program development is discussed. A description is included of the development of a total wellness program designed to meet criteria for law enforcement certification of the Greensboro (NC)…

This case study examines seven local, state, and federal agencies in Oregon that have track records of success in moving women into management positions. Information from managers is used to define action steps for agencies concerned about affirmative action. (JOW)

Responses from 95 managers and 127 high school students employed in service and retail jobs agreed that social competence is more important than personal competence, indicating that managers might stress social competence practices in dealing with subordinates. (SK)

Provides a detailed investigation of retention and exit patterns in the federal civil service. Discusses federal pay and turnover, changes in the federal workforce, and the impact of retention problems on the quality of federal workers and on affirmative action. (JOW)

From 1992 to 2005, occupations requiring postsecondary education will have faster than average growth rates. Most employment growth will be in services. Professional specialty is expected to be the fastest growing group. (SK)

The present study investigates the hypothesis that the traditional positive relationship between expertise and item organization during recall depends on the degree of domain-relevance of the criteria used to assess item organization. The hypothesis was tested on a beverage list recall task by comparing experienced waiters, beginner waiters and…

Evidence suggests that the current public interest effort is limited mainly by the number of jobs available in that sector. Various methods of increasing the funding of that sector and thus, the number of jobs, are reviewed. (Author/WI)

Presents a conceptual framework for design of business games in which output is in the form of service. The framework is presented as three separate systems--the physical, the financial, and the external environment. A hotel management game is used to illustrate the discussion. (Author/MBR)