Discusses the importance of feedback in service occupations and looks at Thomas J. Connellan's six principles on the use of feedback, reward, and recognition. (JOW)

Provides an overview of the Job Corps, AmeriCorps, and the Peace Corps including purpose, individual qualifications for entry, program highlights, and advantages and disadvantages of serving in one of them. (JOW)

The service-producing sector continues to lead projected employment growth. The 10 industries with the largest projected job growth are all service producers and account for 60% of the net increase in nonfarm wage and salary employment. (Author)

The services and retailing trade industry divisions will account for nearly three-fourths of all new jobs from 1998-2008, a continuation of the 1988-1998 pattern of employment growth. (Author)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Discusses theories that socialization or "the system" cause women's problems in management, contending that both contribute. Analyzes women manager's problems in using and misusing power and coping with stress. Discusses public/private sector differences. Suggests that networking and constructive self-analysis can alleviate some problems. (AYC)

Describes the retail sales, hospitality, and tourism occupations and what they involve and how to get into them. Includes salary information. (JOW)

Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)

Social Security Administration determines existence and prevalence of 125 sedentary, unskilled occupations in making decisions about disability awards. Surveyed manufacturing and service industries in Chicago to determine extent to which sedentary and light, unskilled jobs and those with sit-stand options actually exist. Found that more light than…

Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

Employers place less emphasis on experience and much more on adaptability. They want people who can learn. However, at the lowest stratum of the service sector, jobs are being dumbed down so that a worker has only to obey commands of smart machines ("Touch french fry icon now"). (Author/JOW)

Data from the Public Use Microdata Sample of the 1990 Census of Population show that home-based workers are more likely than onsite workers to be self-employed, to live in rural areas, to work nonstandard hours, to be women, to be white, and to work in service industries and occupations. (Author)

Data from the European Union's Labour Force Survey show how training opportunities decline with age and are lower for low-skilled/unskilled workers and unemployed persons. Continuing training is more common among workers in higher-level jobs and nearly twice as common in service as in industrial occupations. (SK)

Investigates factors contributing to the growth of part-time employment in Australia, specifically (1) the growth of the service sector, and (2) the possibility that the supply of part-time workers has increased due to the scarcity of full-time employment opportunities. (JOW)

A sample of 1,000 households provided 155 responses regarding dissatisfaction with automobile repair service, 166 for medical care, and 176 for grocery shopping. Analysis supported Hirschman's theory of the impact of "loose monopoly" conditions on consumers' choice of responses to marketplace dissatisfactions. (SK)