Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

To determine whether either automation or changing demographics may have influenced professorial habits or attitudes in relation to library instruction, a 1982 survey of faculty with additional questions on computerized searching was replicated in 1990 on the same large campus. The survey results are summarized and discussed; the questionnaire is…

Describes a study that was conducted to determine the proportions of time high school library media specialists with and without automated circulation systems spent in various work activity categories. Use of the work sampling technique to calculate percentages of time is explained, and results are discussed in relation to "Information…

Reports results of 1990 study that examined user satisfaction with OPACs (online public access catalogs) at 5 Ontario universities through interviews with 2,916 students and faculty members. Data on OPAC and computer experience, learning methods, and the effects of several variables on satisfaction are analyzed for the entire sample and for each…

Discusses CD-ROM technology in conjunction with three components of the virtual library: (1) a fully functional computerized network; (2) digital information that is content rich; (3) knowledgeable users. These concepts are related to the results of a study of CD-ROM applications in 301 secondary-school library media centers. (eight references)…

Describes a study of 13 techniques used to collect data from media centers in 11 schools on the school library media specialist's involvement in instructional consulting; student use of media programs; percentage of students that come to the center. Seven survey forms are reproduced and data collected from participating schools are given. (14…

Describes a study conducted at the C. W. Post Campus of Long Island University (New York) that measured librarians' opinions of and attitudes toward a self-paced bibliographic instruction workbook. Survey results were compared for librarians who used the self-paced approach and those who followed a traditional approach. (Contains six references.)…

Discusses the needs of multicultural students and examines the responses of three academic libraries in addressing those needs by developing support services. Examples of programs in library instruction, reference service, collection development, and academic program support are included; setting priorities is discussed; and the potential role of…

Findings from informetric research represent an important background resource to add to the mix of information useful for resolving difficult and ongoing problems in specific library environments or information service settings. This paper provides examples of informetric research that can be useful input to decision-making in the field of library…

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the…

The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)

This journal is devoted to the art of teaching in the field of speech communication. Articles collected in this issue address topics in the development of speech communication courses at the higher-education level and include the following titles: "Classroom as Process: A Dramatistic Observational Model for Speech Communication Teachers,""Taking…

This assessment of the state of library and information science research in the United Kingdom, which was presented at a joint conference of two Canadian professional associations, focuses on functions of the British Library's Research and Development Department. The importance of research and dissemination of its findings are also discussed. (CDD)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)

This discussion of experimental information retrieval focuses on the mathematical and statistical skills needed by students in librarianship and information studies. Theoretical approaches to document representation, query representation, database searching, and evaluation are reviewed, and changes in library schools' curriculum are suggested.…