Environmental assessment of residence halls and the impact of their associated educational and developmental spaces has concerned housing and residential life professionals for a considerable time. Given this understanding, a number of approaches to conduct environmental assessment have emerged. This case study utilized and expanded upon an…

For 23 years, the author worked with high school students from a wide range of language backgrounds and widely differing circumstances. What they all had in common was that they were all developing competence and confidence in academic English. One of the challenges in teaching them was that some students had traveled back and forth between the…

This study aimed to examine the relationship between student engagement and student retention of adult learners at community colleges. The relationship between student retention and the five Community College Survey of Student Engagement (CCSSE) student engagement benchmarks (active and collaborative learning, student effort, academic challenge,…

With the rapid growth in the number of international students coming to China, improving the quality and effectiveness of international student education has become a new policy priority. This study investigates the quality issue from the perspective of student satisfaction, with a focus on how satisfaction varies by academic level. We analysed…

The findings presented in this paper look at the motivations of volunteers who supported English for Academic Purposes students at a self-access Language Learning Centre at a university in Canada. It also importantly sheds light on the motivations of a less investigated aspect of volunteerism, that of non-native English speakers who provide…

Writing centres play a vital role in supporting all forms of student academic writing in higher education (HE) institutions, including digital writing projects (DWPs)--multiliterate and multimodal, often video-and-audio-based projects, produced using digital technologies. The importance of writing support for multimodal composing is evident in…

The goal of this study was to understand student experiences in and perceptions of a new communication center. Researchers conducted 22 semi-structured qualitative interviews with students who visited the communication center and conducted a thematic analysis of the interview transcripts. Overall, the findings suggest that students had positive…

This article concerns students' help-seeking in one particular educational setting in Sweden, namely mathematical homework support. It presents in-depth analyses of video-recorded instances of interactions using multimodal conversation analysis. By exploring how tutors and students with no prior interactional history collaboratively establish an…

The authors present one university's experience creating drop-in, peer tutorial services for students in an introductory accounting class. First, data suggest that students most in need of tutoring support used the services the least. Second, findings appear to support the existence of self-selection bias: 40% of the students who visited the…

This study explores the perspectives of Black men on terminology often used in college access and success recruitment and programmatic materials. The authors suggest that deficit models often result in student enculturation and arise from linguistic complexity and misunderstandings. The findings provide avenues for student affairs professionals to…

Graduate students face many challenges, and mentorship literature calls for adoption of various types of student supports. This Design Case (a form of scholarly writing focused on reflections on lived experiences) tells the story of the development of a "research family" as an alternative to a traditional research group from the…

This study centered on the lived experiences of five community college students who were formerly incarcerated. Through interviews, the students shared their expectations before entering college, resources they found to be most helpful throughout their enrollment, and what they feel could make them more successful. The research focuses on the…

The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in open, distance, and flexible learning (ODFL): "Learner Engagement and Success Services (LESS)", at Open Polytechnic | Te Pukenga, New Zealand. Presented as a case…

This study explored the experiences of former first-year students who had been institutionally dismissed from an undergraduate health program in a large Canadian university. Using a qualitative narrative inquiry, 20 individual interviews were conducted with 10 former students. Challenges connecting with faculty, large classes, and academic…

Academic support at Australian universities has become an important aspect of higher education, as student cohorts continue to diversify, and universities need to ensure the students' success and the institutions' reputations. Often, students in need do not access academic support services and little is known about what influences students'…