Describes a project at the University of Nevada, Las Vegas that evaluated the effects of an unmediated document delivery service. Discusses interlibrary loans, staffing, user satisfaction, choice of document supplier, and user training; and suggests questions to consider when deciding whether to offer this service. (LRW)

Explores electronic journal usage statistics and develops three metrics and three benchmarks based on those metrics. Topics include earlier work that assessed the value of print journals and was modified for the electronic format; the evaluation of potential purchases; and implications for standards development, including the need for content…

Broome Community College demonstrates how user satisfaction surveys contribute quality and accountability assessment data to their learning resources program review process and ultimately, to educational effectiveness. Appended in this article are the Library/Learning Resource Center Faculty and Staff Survey and the Student Use Survey. (VWC)

This article reports on a study we conducted with first-year students in the Faculty of Arts at the University of Melbourne in 2003. Building upon our 2002 research ("Library Review," 2003, vol 52, no 5 pp209-217), we investigated the prior library instruction, information preferences and skills of students enrolled in first-year…

One hundred fourteen academic libraries in the United States and Canada are surveyed for the organization of electronic resources within their home page and their cataloguing practice. The majority provide access to databases, electronic resources, subject guides, ready reference, and their own catalogue both on their home page and within their…

In Summer 2001, librarians and Sociology faculty members at the North Harris College embarked on a collaborative project designed to improve the information literacy skills of Principles of Sociology students. Other goals were the improvement of student grades on a particular Sociology assignment and overall improvement of the students' library…

LibQUAL+[TM] data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+[TM] items, and 12,552 participants from Australia and Europe who…

During 2003, Monash University Library conducted a comprehensive quality review as part of the university's program of reviews. A quality management group was established in September 2002 to drive the process. All staff were given the opportunity to contribute input to the initial self-review. Methods of collecting data, collating responses and…

Introduction: This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level of user satisfaction with the referrals in the collaborative chat reference…

Describes the use of library surveys as a tool for library planning in the United States from the late 19th century to the present. Different eras of library planning in the United States are identified, and the weaknesses and strengths of the survey method are discussed. (CLB)

Describes a study undertaken by San Jose State University of business-related ready reference searches done at that library. The results suggest that within certain restrictions of patron questions, librarian training, search cost, and the database, ready reference online searches can be the most cost effective approach to providing business…

Reports on a national study of the cooperative efforts undertaken by community college learning resource centers with other area libraries and non-library agencies. Focuses on kinds and extent of cooperative activities, and types of cooperating organizations. Explores relationships between selected institutional characteristics and cooperative…

Standard collection evaluation techniques appear to receive varying amounts of emphasis from one type of library to another. Differences in choice of technique arise from differing evaluation objectives, and choice of questions to be answered is determined by purpose(s) of library and additional factors (i.e., governance, clientele, size). (97…

Suggests that the continued effectiveness of microformat library tools depends upon quality standards in the design of micropublications, the facilities in which they are used, and the reading/printing equipment they are used on. The "ideal" features of microform tools are described and a 131-entry reference list is included. (Author/JL)

Examines the basic components of research as they apply to the school library media field. Problems involved in conducting research, synthesizing and evaluating research efforts, and disseminating research results are discussed. A checklist and bibliography of research reviews in the school library field and a 42-item reference list are included.…