Surprisingly few data exist concerning whether and how utilization of job-related selection and training procedures affects different aspects of unit or organizational performance over time. The authors used longitudinal data from a large fast-food organization (N = 861 units) to examine how change in use of selection and training relates to…

This is the first of six commentaries discussing Zongjie Wu's essay, "Interpretation, autonomy, and transformation". Wu's analyses of pedagogy have opened a new window for looking at the essence of education. The comparison of Confucius's pedagogy with contemporary teaching in China provides a striking contrast. However, perhaps it is…

This article will review the current situation of undergraduate service operations education and will describe the direction that recent educational changes are taking. Given these needs and direction, a proposed curriculum for an undergraduate service operations course is presented. Lastly, a discussion of how undergraduate service operations…

The dream of a Franco-Oklahoma partnership began over a year ago when Chantal Manes, now from the French Ministry of Education, visited Oklahoma. The Technologie Academie in Soissons, France, had a goal for all the career and technical students in the Picardie Region of France to have an international experience before completing their technical…

In today's economic climate, government is now considered by many to be the "employer of choice." However, employers at all levels of government may eventually lose their recent gains in the war for talent, as the economy improves. Accordingly, it is important to explain how public sector managers viewed the relative advantages and…

We evaluated the effects of training on proper carrying techniques among 3 cocktail servers to increase safe tray carrying on the job and reduce participants' risk of developing musculoskeletal disorders. As participants delivered drinks to their tables, their finger, arm, and neck positions were observed and recorded. Each participant received…

This article explores the potential role of low-wage service sector unions in engaging in equity-minded school reform. The members of many such unions are parents of children attending poorly resourced public schools. In seeking to address the interests of their members, labor unions can draw upon resources, organizing strategies, and political…

Purpose: The purpose of this study is to determine which categories and indicators of quality are best suited to evaluating associate degree culinary arts programs (ADCAP). Design/methodology/approach: The researchers surveyed a national sample of culinary educators and industry chefs in the USA. The instrument asked the participants to rate the…

This article examines the influence of trust problems on the use of domestic outsourcing by couples from a gender perspective. The authors argue that trust problems matter in outsourcing decisions, because an outsider enters the privacy of the household and takes over tasks of special value. Analyses of data from a survey among 740 Dutch couples…

The present study compared two variations of stimulus preference assessments: a survey in which direct service employees ranked their preferences for a variety of items, and a multiple stimulus preference assessment without replacement (MSWO), in which textual stimuli were used to represent the actual items. Results obtained for four participants…

The current study investigated the effects of task-clarification, and manager verbal and graphic feedback on employee busing times at a pizza restaurant. Using an ABC design, task-clarification was provided in a memo, which described the process, priority, and goal time of busing. The busing time decreased slightly, from an average of 315 seconds…

Purpose: The purpose of this paper is to provide a reflection on the growth in qualifications available through work, over the 50 years of Education + Training. Design/methodology/approach: The approach adopted is that of providing a viewpoint, reflecting back on the availability of qualifications today compared with the 1950s. Findings: The…

This article compares data from service encounters conducted in person and over the telephone in New York City and the San Francisco Bay Area. During the in-person phase, the author and 8 fieldworkers entered businesses and initiated conversations with Latino service providers in Spanish, noting the language of response. The rate of non-reciprocal…

Background: Physiotherapists for adults with intellectual disabilities often work in day centres, relying on care staff to support programmes. This study investigates factors affecting physiotherapy delivery in 4 day centres in one London borough. Materials and Method: Semi-structured interviews were carried out with day centre care staff,…

Purpose--There can be little doubt about the importance and relevance of quality for any service industry. One of the most influential contributors to service quality developments was W. Edwards Deming (1900-1993). An important component of Demings philosophy is reflected in his 14-principles for transforming a service as they indicate what…