This article reports findings from an empirical study of students' views of support in higher education. Findings from questionnaires and telephone interviews suggest that the characteristics and sources of support can be understood in relation to university and non-university led systems. Students identified non-university led support, for…

The purpose of this article is to provide a model of an academic intervention and support program in literacy that focuses on the needs of individual students and revalues them as readers, goals that are of extreme importance when working with adolescents who have repeatedly experienced academic failure and view themselves as poor readers. This…

Standards for academic and student support services (SSS) in distance education as identified by the University of Wisconsin System Administration Board of Regents were applied to the SSS provided by the Wawasan Open University (WOU). A student feedback survey conducted over 4 semesters confirmed that WOU's SSS had been positively received and…

The trend toward implementing models for Centers for Teaching and Learning (CTL) for academic support in higher education is gaining momentum. Whether due to external influences, such as the Carnegie Academy for the Scholarship of Teaching and Learning, which promotes inquiry about teaching and learning, or more related to internal forces such as…

Research on Hmong-Americans started emerging in the late 1980s and continues to flourish to the present. Topics studied range from family dynamics and cultural transitions to student achievement and challenges. Little research has been conducted specifically on Hmong college students. More extensive and comprehensive research on the Hmong student…

A significant number of students transfer from one college to another each year, and historically this has created challenges for students striving to attain their higher education goals. The purpose of this study was to inform state articulation policy by collecting qualitative data to characterize issues that affect students as they transfer…

Background/Context: Twenty percent of first-year students in public 4-year institutions and 42% of first-year students in public 2-year institutions in the United States enroll in remedial courses. Yet despite widespread remediation across U.S. colleges and universities, there remains a great deal of uncertainty about how remedial courses develop…

Colorado State University (CSU) is located in Fort Collins, which is a midsize city of 134,000 situated in Northern Colorado at the western edge of the Great Plains and at the base of the Rocky Mountains. CSU's total enrollment is approximately 25,000 students. The Division of Student Affairs comprises 30 departments organized into programmatic…

The transnational widening of participation in higher education (HE) and the concomitant emphasis on promoting successful progression and high retention are focusing attention on how best to create supportive learning environments in HE. Using a phenomenographic approach, we explore variance in how first year undergraduate students experience the…

This research examined the effect of tutoring on student success at an open enrollment community college, controlling for gender, age, race/ethnicity, highest level of education, and reading, writing and mathematics competency. Student success was defined three ways: term grade point average (GPA), success in courses, and persistence from the fall…

This article argues that in the drive to develop e-learning initiatives in distance learning, simpler ways of supporting students for retention may be overlooked; for example, the linking of students in the form of mentoring and peer support networks. The article reports on three mentoring projects, in the United Kingdom, Korea and New Zealand,…

The past several decades have seen numerous approaches toward automated diagnosis and instructional support of students engaged in mathematics problem-solving. These approaches typically involve detailed analysis of potential solution paths for problems, formal representations of correct and incorrect answers, and support in the form of feedback…

Approximately one in every three students entering higher education in South Africa will have dropped out by the end of their first year of study. Under-preparedness has repeatedly been cited as one of the most common causes, with academics suggesting that many students lack the reading and writing skills they need to be successful at university.…

In 2002 the authors evaluated a family support project known as Working with Families managed by the Children's Society and located in a primary school on a large, mainly white council estate in Rochdale. Our reflections on some of the issues which emerged in relation to basing family support services in a school setting seem timely in the light…

Mirroring the changing demographics of the nation, the community college student population continues to grow in size and diversity. Almost half of all students who enter these institutions need at least one remedial course--which is often developmental mathematics. Developed in 1973, Supplemental Instruction (SI) has quickly gained recognition as…