This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

Purpose: Innovations in small and medium-sized enterprises (SMEs) are essential for increasing resource efficiency and sustainability in the agri-food system. An innovation support service (ISS) can benefit SMEs but the provision and access to it can be restricted across national borders thereby hindering cross-border regions' economic potential.…

Policy cycles are initiated via a variety of context-bound causal drivers. In situations where systemic reform is desired, agenda-setting is vital to this process. This paper examines 'The National Discussion on Scottish Education', which was a sequence of stakeholder engagements promoted as a listening exercise to enable policy agenda-setting for…

This article considers the role that the examination of text plays in empirical language policy research. It begins by examining the state-of-the-art in language policy, observing that a core focus on action represents a shared characteristic of the various strands of discursive and ethnographic research over the last two decades. That is, the…

In recent years, China has implemented a national language policy promoting the use of Putonghua (Standard Chinese) in ethnic minority schools. This study investigates how mesolevel institutions (i.e., schools) have responded to this macro-level national language policy change, and how the institutional policy changes have affected Korean-Chinese…

The modest impact of national policy efforts on school digitalisation relates to a gap between views among policy-makers and practitioners, giving rise to complexity in translating policy into action. Acknowledging changes in governing through alternative policy formation-processes, and Ward and Parr's (2011) arguing for the importance of…

Purpose: This paper contributes to knowledge on the internationalization of higher education (HE) through presenting a "lived" experience on how to optimize internationalization outcomes through national internationalization policy development. Design/methodology/approach: This paper uses a case study of Zimbabwe to qualitatively chart a…

In today's higher education landscape, there are numerous conflicting pressures that influence how the mix of academic programs institutions choose to offer will evolve. This article describes: (1) The need to understand better how institutions' program arrays are evolving over time in the face of a variety of student, workforce, competitive,…

Since the late 1980s, Taiwan has moved away from Mandarin-only language policy in favour of greater recognition of local Taiwanese languages as part of a greater localisation movement. While continuing to implement language policies aimed at promoting local Taiwanese languages, in December 2018, Taiwan announced intent to implement a bilingual…

This mixed-method study examines Michigan's Partnership policy for school turnaround, which positions the district and superintendents as key policy implementation actors. We first interviewed 21 of 35 Partnership superintendents/leaders across Michigan and surveyed teachers to understand the initial response to the turnaround policy and the…

Policies restricting bilingual education have yielded to policy frameworks touting its benefits. This shift corresponds with evolving lines of debate, focusing now on "how" bilingual education can best support racialized bilingual learners. One element of this new debate is the perspective on language underlying curriculum in bilingual…

In recent decades, there has been a revival of free tuition policies around the world. Understanding the current revival of these policies is particularly important as it positions higher education as a social right or public good challenging the predominant discourse that situates higher education as a private good. Chile, a country often…

This article summarizes the results of interviews with Digital Public Library of America (DPLA) service hub participants to determine whether and how standardized rights metadata is included in their digital collections. Providing accurate standardized rights metadata is crucial to communicating with patrons regarding how they can use objects in…

This article responds to recent calls to investigate the role of agents and the connections between layers of agency in the development and implementation of language policy and planning (LPP). Using a corpus linguistic and discursive approach to language policy, we identify interventions made in plenary sessions by Secretary-Generals and Member…

The state of Texas requires that each district and campus write an annual improvement plan (Texas Education Code, n.d.b). Although this study was conducted in Texas concerning Texas districts and campuses, it would be reasonable to assume that most, if not all, of the other states in the U.S. have similar improvement planning processes. The…