This article calls attention to the difficulty of institutionalising vocational education and training (VET) in the service sector in Norway, despite the growing importance of this sector for national economic performance. Drawing on interviews with apprentices, employers, stakeholders, representatives of trade unions and employer organisations,…

In this paper plurilingual and autonomy building activities are described with reference to the CercleS European Language Portfolio and some parts of the original Council of Europe Language Portfolio. For this extracurricular plurilingual learning project in Portugal, eight second-year female students studying for a degree in Executive Secretarial…

The following five guidelines for teaching machine dictation can contribute to the effectiveness of classroom efforts: develop positive attitudes toward machine dictation; develop proper techniques for using dictation equipment; develop the thought process for dictating; develop procedures for beginning, continuing, and ending the dictation; and…

Some suggestions for training office clerical employees to help them become more productive are outlined; suggestions are based on observing problem areas that can be improved by training and treating clerical workers as important members of the team. (MF)

Suggests that information about selection of the proper kinds of paper needed in office work should be included in office skills courses. Defines basic paper terms and describes uses and qualities of different paper for various office applications. (MF)

The advent of word processing centers has provided typewriting teachers with an alternative measurement system that, instead of penalizing errors, grades students according to Usable Lines Produced (ULP). The ULP system is job-oriented and promotes realistic office standards in typewriting productivity. (MF)

The National Shorthand Reporters Association accreditation guidelines for court reporter internships are listed and discussed. In addition to these guidelines, it is suggested that a court reporter internship should teach professionalism and expose the students to computer-aided transcription. Coordinators should make use of advisory committees…

Secretarial survival skills of communication, organization, and decision making should be incorporated into the secretarial training program, according to the author. She discusses these skills in relation to career mobility. (MF)

Reports on a study to identify competencies needed by secretaries and supervisory personnel for word processing (WP). Presents guidelines for a WP curriculum for two-year institutions that were developed from the data collected. (SK)

As dictation skills are becoming more important in controlling business correspondence costs, the article presents approaches to teaching dictation practice after students have learned letter organization in business communication classes. Approaches include cooperative projects with office procedures and shorthand classes, using dictation…

The author suggests subjects and methods for including word processing competencies in office curriculums pending implementation of curriculum revisions. She discusses word processing concepts and processes, communication skills, equipment skills, and supervision skills. (MF)

The author describes a special telephone training program at Arcadia High School, Phoenix, Arizona, to give office education students instruction in proper telephone techniques. The self-paced units include voice evaluation, telephone usage, telephone directory usage, telephone spelling, and recording telephone messages. (MF)

A formula for a rotation plan and eleven steps for individualizing programs for student assignment on office machines or other individualized units are presented. Illustrating the plan are a worksheet showing time allotments for the students and machines and the rotation units for the same students and machines. (MF)

Student organization cocurricular activities may be integrated into office procedures classes to help students attain competency and employability. The article notes how organization activities, such as records management, travel arrangements, time management, and taking minutes of meetings, are related to school and job activities. (MF)

Describes a resume portfolio (from California's Cooperative Office Occupations Program) for students to prepare and update through college and in future job interviews. Portfolio contents include a photograph, cover letter, the resume (statistical or prose style), samples of typing work, and copies of certificates, awards, and commendations. (MF)