The market is full of vendors selling products each designed to solve institutional problems. But how does one choose the right tool for their institution and situation? Topics addressed in this chapter include: how to gauge institutional needs, how to evaluate products, and understand the available institutional resources (current and future).…

This article discusses the use of bibliometric indicators for the assessment of individual academics. We focused on national indicators for the assessment of productivity in Polish higher education institutions. We analysed whether institutions (N = 768) adopted national templates for their own sets of criteria for intra-institutional evaluations.…

This chapter explores the importance of systematic evaluation of co-curricular activities directed at graduate- and professional- school students. Approaches to assessment and benefits of sound practice are presented along with the critical role that institutional researchers can play.

The scientific performance of 64 political science, sociology and marketing departments in Romania is investigated with the aid of the "g"-index. The assessment of departments based on the "g"-index shows, within each of the three types of departments that make up the population of the study, a strong polarisation between top…

The measures of institutional success are more meaningful through the further realization of the institution's vision and mission and how the institution is supporting its declared values through various initiatives and behaviours. Institutions and their leaders rely on these statements as foundational pillars by which to launch new programs,…

This article raises questions about the use of needs assessment by those seeking to improve the performance of organizations and individuals. While the discrepancy model of needs assessment has enjoyed a long history and is widely accepted, the author states that it has several undesirable consequences in terms of its impact. This article offers…

This article describes the synthesis of the NCATE PDS Standards, the NAPDS Nine Essentials and the CAEP Standards to create a rubric that can be used to help PDS stakeholders develop, refine, and evaluate their partnerships. Implications and future directions on how to use the rubric are also shared.

In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary information…

This chapter presents a synthesis of the conceptualization and practice of institutional research (IR) in higher education (HE) in emerging countries across Southern Africa, Latin America and the Middle East and North Africa (MENA) regions. The chapter contextualizes the growing need for IR in these regions, identifies problems and challenges…

In the mid-1990s, Mercer University's undergraduate schools placed incoming freshmen in their first mathematics course, using only their scores on the mathematics portion of the SAT (SATM). This placement policy was strongly supported by the admissions office because it did not require additional testing of the freshmen in their on-campus summer…

This article highlights the role of sustainability appraisal for Higher Education Institutions (HEIs). Traditional HEI appraisal systems lack a way to assess the integration of sustainability principles reflecting societal needs with the consequences of research, education and management of HEIs. Two appraisal systems are discussed. The Austrian…

Surveys and benchmarks continue to grow in importance for community colleges in response to several factors. One is the press for accountability, that is, for colleges to report the outcomes of their programs and services to demonstrate their quality and prudent use of resources, primarily to external constituents and governing boards at the state…

This article reports research conducted recently into evaluation policy. The research comprises two parts: a questionnaire survey and qualitative interviews. Drawing from data collected in a survey of 65 curriculum leaders and interviews with 12 from the group, the article discusses how school evaluation policy functions to help make schools…

In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is…

New York's Cornell University spends millions of dollars and thousands of staff and volunteer hours to produce more than 1,400 events around the world each year. That's one event every six hours. Is it worth it? Do the 40,000 alumni, parents, and friends who attend feel closer to Cornell after these events? Do they disengage because Cornell didn't…